Consumer goods & services ombudsman Magauta Mphahlele told TimesLIVE that according to the Consumer Protection Act, a consumer would be entitled to a full refund of services paid for but not received. Find a Planet Fitness near you: [gmw search_form=”1″] [gmw search_results=”1″] FITNESS GYMS, CLUBS & CLASSES Hattingh added that the commission was also dealing with complaints by people whose contracts had ended but whose accounts were still debited. “Although we have had good support and understanding for this decision,” Zone Fitness told members of its 24 branches, “we can also see that many members did not appreciate this and for that we sincerely apologise.”, “In an effort to give you something in return for your amazing loyalty, we are going to upgrade all club members who keep supporting us through these difficult times, to Superclub membership. Sometimes consumers were still debited up to three months after giving notice to cancel their contracts. You need to call them and cancel.
If there is proof that the company did not inform a customer in the stipulated period, they are entitled to a refund, Hattingh said. ( monthly payment x3 years ). Virgin Active said it notified clients, via email or post, between 40 to 80 days before expiry.
Eileen de Boer, Planet Fitness spokesperson, said clients were notified via SMS 40 days before their contracts ended.
Cape Town - The National Consumer Commission (NCC) says gyms take their own time to cancel members’ contracts, and in some cases people are still debited up to three months after giving notice.
Planet Fitness, with 30 clubs countrywide, has done the same, as has Viva Gym, which has seven clubs, most of them in Gauteng. If Covid-19 cancels your wedding, you should get a full refund: consumer goods ... Ford Kuga owners' whose cars caught fire finally get go-ahead for R50,000 ... 'Patient Zero of the winelands': Cape estates close over coronavirus, 'Selfish and wasteful' shoppers clear shelves of food and supplies, Anxiety, uncertainty & loneliness: Lockdown's true toll on SA's children.
Many gyms are processing debit orders as usual during lockdown, adding the lockdown period to the end of their contracts. I haven't been to the gym for 4 months due to some personal circumstances and I have a 3 year contract. Cape Town - The National Consumer Commission (NCC) says gyms take their own time to cancel members’ contracts, and in some cases people are still debited up to three months after giving notice. How to cancel Platinum Fitness gym membership. NCC spokesperson Trevor Hattingh said: “It could be linked to the administration on the part of the gym, but they take their own time to cancel these consumers contracts. Health, Wealth, Leisure and Relationships. But members of many other gym groups, as well as independent gyms, are not benefiting from a total break in fees during lockdown. Planet Fitness, with 30 clubs countrywide, has done the same, as has Viva Gym, which has seven clubs, most of them in Gauteng.
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