When I signed up, I decided having my photo taken, and was told that... Not bad, but could've been way better. He answered Yes.
Planet fitness corporate office phone number customer service planet fitness planet fitness customer service complaints department planet fitness customer service phone number corporate address. I still have the same membership number. My Club: Planet Fitness - television station choices. If your club is closed, we have proactively frozen your membership and you will not be charged any fees until your club reopens. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. 1954 Old Fort Pkwy, Murfreesboro, TN 37129-6900, Two great memberships! They ar the ones who changed there Face mask policy in the first place. they owe me debit orders taken falsely from January this year . The policy attempts to provide the most reasonable and easy way for a member to cancel. Hi.
How BBB Processes Complaints and Reviews. Location, Price, Equipment, Machines and tvs are good, Cleanliness, Cons: She couldnt even provide me the address of the facility even though she was standing in the building, on the phone with me. this is rubbish and needs to be stopped. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I could barely sign my name due to the tables and chairs surrounding the service desk due to social distancing. You can contact the customer service representative of Planet Fitness calling Planet Fitness's helpline phone numbers. They are inconsiderate and full of nonsense. He also indicated the agreement just states the monthly fee would be charged on about the 17th of each month. I listen to all telemarketers. I still have the same membership number. -Free WiFi What if you had small (12"?) After following up with them four times(telephonically and via email), my contract has still not been cancelled and debit orders are still going through.
And what are my rights? With this day and age, e-mail and cellphone has made communication easier and yet planet fitness still require only mailing as its other option is ridiculous.
The best way to get your money back, and have them really cancel your membership is to do it in person... they can't really ignore someone in their face. As a matter of policy, BBB does not endorse any product, service or business.
They want to penalize you. ). If anybody can help, please let me know, my e-mail address is: [protected]@gmail.com User's recommendation: Idk if I would recommend. Planet Fitness — My account was withdrawn several times beginning october 2019 to september 2020. My issue is still pending. But still, nobody was even prepared to listen to me or to come up with a better proposal. My contract says I can cancel my membership at any given time, as long as I send them an email and they will process two payments from the month of cancellation. who do we report them to so that they stop? I am polite. sings made to look like a stop sign except in PF colors, reading, "STOP THE FLU and other illnesses. Eillen Pickett's breed line infected with fatal FIP virus! Review #2025513 is a subjective opinion of poster. Please guys, for your own good, stay away from these people!!! I like how it's set up with different rooms off to the sides. I have been a member for almost a year. All of the terms of membership cancellation are presented and discussed in detail at the time the member joins and signs the agreement that specifies the terms of cancellation. There are plenty of other gyms that actually respect their customers. Review #2078450 is a subjective opinion of poster. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I was given ZERO notifications that it had opened or they would restart charging fees again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We use cookies to improve your experience on our site and to show you personalised advertising. Also, I've never heard one employee or trainer remind guests to wipe down equipment-even my first day when he was introducing me to the circuit. Review #2001774 is a subjective opinion of poster. BBB remains operational and focused on serving our business community.
The staff at planet fitness is useless! Otherwise, you could just send a certified letter and then you have documentation that you've asked to be cancelled and when they receive it, they will cancel your account. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I imagine these on posts at the ends of each row, or hanging from the ceiling tiles it rafters-tons if them. US Pharmacy - harassing telemarketing calls, Premier Cancun Vacations - premier cancun vacations scam - belinda ocampo, Ford Motor Company - pvd wheels chrome peeling off of the rims, beware of hidden fees, and unprofessional customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The Planet Fitness cancellation policy is dictated by Planet Fitness corporate. All Planet Fitness members enjoy unlimited access to their home club and the support of our friendly, knowledgeable staff anytime you need it. Customer service, Feeling like i got totally ripped off, Billing practices, Unprofessional employee attitudes, Way they treated clients. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. On 9/15/2020, we receive an email indicating, If you would like to reinstate your membership with us, just stop by the club and talk to one of our team members who are ready to welcome you back or give the club a call with any questions. BBB is here to help. 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I was a member of PLANET FITNESS for 4 months. Absolutely horrible customer service from both the local and corporate Planet Fitness. Review #1964590 is a subjective opinion of poster. I know getting members to wipe down the machines is a constant battle. BBB information and Business Profiles reflect the most current information available to us. They doing exactly the same to me and just ignore you when you trying to communicate with them. My husband and I canceled our Black card memberships due to your previous facemask policy. The gym itself was sparse and left lots to be desired but that's a seperate complaint. I have had fees coming out of account and just another membership fee of 39 but when I go to buford or Lawrenceville locate im having a problem cause say i owe for old membership and that i got membership at the one off Pleasant Hill which i didnt so Im not able to use the club this has happen at both location I have even showed where its been taken out of account so i would like my money back being i cant use gym. The company was founded in 1992. Is "never, never, ever" the same as "I will not" ? Horrible cancellation procedures In order to cancel your membership you have to send them a certified letter 10 days before your membership renewal. I now owe the bank money because I didn't have enough at the time of charge because I didn't know when it was, I need to cancel my membership because I was charged without being notice that the place was being open no email or anything this is very unprofessional knowing that we are currently going through this pandemic and there is no way of knowing unless I check my bank account, I've been sending emails to cancel my membership with only one response on how to set up the app on my phone nothing stating I have to go the club i belong to until now I would like a refund of what was charged and a cancellation please and can you tell which club location is mines please thank you, I want to know if planitfitness is charging for membership fee during your closing period, My membership is out of Portland I have since moved back to Myrtle beach SC I have not used the gym for at least 6 months and been paying for it I cannot cancel my membership in Myrtle beach and Im not going back to Portland so I would like for you to cancel my membership from headquarters if you have any questions you can contact me at (843) 516-0520 Charles Miller thanks.
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