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If you wish to make a complaint in relation to the purchase of your membership, contact our members’ service by e-mail at [email protected].

Thousands cancel Gym Group memberships in lockdown. Our team ensured the Green Gym Group understood requirements and deadlines were met. You can also register a complaint about your purchase from Urban Gym with the Konkurrence- og Forbrugerstyrelsens Center for Klageløsning [Danish Competition and Consumer Authority Consumer Complaints Board], Carl Jacobsens Vej 35, 2500 Valby, Denmark at www.forbrug.dk. The Gym Group said it … Using Urban Gym premises to take videos and/or photos for marketing purposes is not permitted without the prior written agreement of Urban Gym. References. If you do not wish to continue your membership as a result of changes, you may cancel your membership in accordance with the general terms and conditions of cancellation, see Section 8.1.
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I've just clicked the cancel membership part of the members website, it instructs to cancel the membership just cancel your direct debit and it will terminate the membership. Members are responsible for ensuring that Urban Gym always has their correct contact details. A Betalingservice/Nets or creditcard account is essential in order to join Urban Gym. Questions, enquiries and complaints concerning the processing of your personal information by Urban Gym should be directed to Urban Gym, Egegårdsvej 61, 2610 Rødovre, Denmark or to [email protected]. Located in Brighton, the Green Gym Group is a sustainable gym that looks to make fitness accessible to all. I'm currently with The Gym Group, I plan to move to a gym where people don't put their hands down their pants so often. Enjoy unlimited 24 hour gym access and free gym classes for a low monthly cost Complaints can also be registered on the EU Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/. YMCA memberships are non-refundable. I am having a problem with the Virgin Active gym chain over its cancellation policy, which has left me apparently owing £1,200.

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You can also cancel your membership by sending an e-mail to [email protected] giving details of your first name and surname, membership number/personal identification number and a brief reason why you want to cancel your membership. Include your email address to get a message when this question is answered.

Urban Gym records the following types of personal information: Contact details and personal identification number. : 88 77 57 58. Gym Membership Management Transition With Tight Deadlines Undergoing a business relaunch and restructuring, the Green Gym Group needed assistance in ensuring members would receive a consistent experience and that Direct Debit collections could be made. Daten über Ihr Gerät und Ihre Internetverbindung, darunter Ihre IP-Adresse, Such- und Browsingaktivität bei Ihrer Nutzung der Websites und Apps von Verizon Media.

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Really enjoyed using the gym - very clean, lots of new equipment etc. All prices, fees or similar, which are referred to in these membership terms and conditions, can always be found on our prices page. As a member of Urban Gym, you will always be bound by these terms and conditions of membership.

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Looking to cancel your gym membership?

Complaints regarding the processing of your personal information by Urban Gym can also be directed to Datatilsynet [Danish Data Protection Agency], Borgergade 28, 5., 1300 Copenhagen K, Denmark. Egegårdsvej 61  Membership allows you to use Urban Gym equipment.

This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness.

Urban Gym will not be responsible for breakdowns or technical problems, including, but not limited to, scanning malfunctions or technical errors in the Urban Gym app or your own smartphone. You may not conduct personal business activities in connection with your membership, i.e. Each QR code can only be used once. Thanks to all authors for creating a page that has been read 36,346 times. You may cancel your membership at any time giving one month’s notice at the end of a month. If you have a new card number, you can make changes by logging into your member profile or by contacting our members’ service. If you are under 18 or are legally incapacitated, you can only become a member if a competent person/guardian applies for membership in their own name on your behalf.

The business looks to show how to reduce the impact of the fitness industry on the environment – hard work of members is turned into electricity.


For example, if the gym significantly changes the price of the membership mid-contract, you could argue that you should be allowed to cancel without penalty.

Make sure you know the required amount of days notice and plan ahead so you can cancel your membership on time. Urban Gym records the personal details of people who have entered into a membership agreement with Urban Gym. You can gain entry to our centres using our Urban Gym mobile app by scanning a QR code.

When paying via Betalingsservice/Nets, an administration fee will be charged in accordance with the applicable rates for monthly payments. You should only join if you have read them and accept them. You cannot suspend your membership or put it on hold. If your contact or bank/card details change at a later date, please notify Urban Gym immediately. To set up your membership, you need to provide your name, address, e-mail address, Danish phone number, registration number, account/card number and a Danish personal identification number. If you register your complaint using the EU Online Dispute Resolution website, you need to give details of our e-mail address [email protected].

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